FAQs Individual Internet Banking

  1. How do existing customer (customer who already have IB/MB user before 1 May 2015 and never been login after that day) login to the latest Internet Banking?
  2. Why do I always failed to login even though you have entered password in multiple times?
  3. How can I check my account balance ?
  4. I have Mutual Funds, but why does the portfolio is not displayed on IB/MB?
  5. How can I view Monthly Account Statement in Internet Banking ?
  6. How can I do transfer in IDR to local Bank account from Internet Banking?
  7. How can I do Foreign Currency transfer on Internet Banking?
  8. SWIFT transfer fee changes on Internet and Mobile Banking for AusStudent account.
  9. I fail to change my new Internet Banking password, what should I do?
  10. I received security system notification, can you suggest what should I do?
  11. What is the difference between SKN, RTGS, and RealTime transfer method?
  12. What is the function of multiple windows?
  13. Why does User ID blocked? What is the solution?
  14. Why does Token devices locked? What is the solution?
  15. How can we display registered beneficiary maintenance?
  16. How can we modify or delete the registered beneficiary maintenance?
  17. How can we add beneficiary maintenance?